FAQ's

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ABOUT XICHÉN TOUR

How much are the tours to Chichén Itzá?

The prices of Xichén Deluxe and Xichén Clásico tours are shown on the main page of this web site, and are subject to change without previous notice. Shopping online at any Experiencias Xcaret official sites, you can get a 15% off purchasing before December 31st, 2016. Your coupon is valid for one year starting from the date of purchase.

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Are there restrooms in Ik’ Kil to change my clothes?

Yes, Ik’Kil has restrooms, showers and changing rooms.

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How many cenotes do we visit?

With Xichén Clásico Tour you will visit Sacred Blue Cenote at Ik’Kil where you can swim. With Xichén Deluxe Tour you will visit Zací cenote, without swimming activity.

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How much time is spent at Ik’Kil?

At Ik’Kil you will have 50 minutes to swim in the cenote, 40 minutes to eat and 40 minutes to relax and shop if you want.

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How much time is spent at Zací Cenote?

About 30 minutes to walk around and take pictures.

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How much time is spent at archaeological site?

The tour lasts 1 h 45 min. After the tour, visitors have 1 h 15 min free time.

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At what time I will be back to the hotel?

The time will depend on your hotel location. Xichén Clásico and Xichén Deluxe tours last approximately 10 hours after leaving the hotel until return. Arrival to hotels in Cancun is around 6:50 p.m., for hotels in Riviera Maya at 7:20 p. m.

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ABOUT COBÁ - XEL-HÁ TOUR

How much is Cobá - Xel-Há Tour?

The price is shown on the main page of this website. Shopping online through any Experiencias Xcaret official sites, you can get a 10% off or get up to 15% off purchasing at least 21 days in advance. All prices are subject to change without previous notice. This tour is available Tuesday and Thursday.

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How much time is spent at archaeological site and at Xel-Há?

The guided tour at archaeological site lasts 2 hours and 45 minutes. After, you will be arriving at Xel-Há Park around 12:00 p.m. and stay there until 5:30 p.m. when buses depart back to hotels.

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At what time I will be back to the hotel?

The time will depend on your hotel location. Cobá - Xel-Há Tour takes approximately ten hours after leaving the hotel until the return. Arrival to hotels starts at 6:00 p.m.

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ABOUT TULUM - XEL-HÁ TOUR

How much is Tulum - Xel-Há Tour?

The price is shown on the main page of this website. Shopping online through any Experiencias Xcaret official sites, you can get a 10% off or get up to 15% off purchasing at least 21 days in advance. All prices are subject to change without previous notice. This tour is available Monday to Saturday.

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How much time is spent at archaeological site and at Xel-Há?

The guided tour at archaeological site lasts 1 hour and 45 minutes. After, you will be arriving at Xel-Há Park around 12:00 p.m. and stay there until 5:30 p.m. when buses depart back to the hotels.

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At what time I will be back to the hotel?

The time will depend on your hotel location. Tulum - Xel-Há Tour takes approximately ten hours after leaving the hotel until our return. Arrivals to hotels start at 6:00 p.m.

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RESERVATIONS

How can I purchase my ticket for the Tour?

You can purchase your tickets safely at www.xichen.com.mx, ww.xcaretexperiencias.com or calling to our Customer Service, where one of our agents will assist you, resolve any doubts and advice you on your purchase:

Toll free within Mexico:
  • Cancun: 998-883-3143
  • Playa del Carmen: 984-206-0038
  • USA/Canada: 1-855-326-2696
  • Brazil: 0-800-892-3371
  • Argentina: 0800-122-0384
  • Venezuela: 0-800-162-7384
  • Colombia: 01-800-952-0705
  • Spain: 900-965-224

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CHANGES AND CANCELLATIONS

Can I change the day of my visit?

Yes, calling to our Customer Service or sending an email to customerservice@experienciasxcaret.com.mx, Don´t forget that dates are subject to availability because the tours have a maximum number of passengers. Any change the same date of visit generates a price adjustment

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Can I cancel my visit?

Your ticket is valid for one year from date of purchase. Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Packages and Xperience Passport are NON- CANCELLABLE and NON-REFUNDABLE.

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Can I change my tour for another tour or admission to any Experiencias Xcaret Park?

No, our Tours or Park tickets are NOT exchangeable for other products. Your ticket is valid for one year from the date of purchase.

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Can I transfer my ticket to another person?

No, in Experiencias Xcaret the tickets for any of our attractions are NOT TRANSFERABLE.

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TOUR SCHEDULES AND LOGISTICS

How can I know if my hotel has pick-up service?

While you buy your ticket online, a list of hotels with pick-up service will be displayed. If you make your purchase with our Customer Service, the operator will inform you if your hotel has pick-up service or otherwise, the closest hotel for this service.

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What is the time of the pick-up at my hotel and where should I wait?

The exact time of your pick up will be confirmed when you make your purchase. You must arrive 15 minutes before the time of pick-up. For more information about your transportation please call to Customer Service from Monday to Friday from 7:00 a. m. to 10:00 p.m. and Weekends from 7:00 a.m. to 9:00 p.m. (USA/Canada toll free) 1-855-326-2696. You must confirm your transportation service at least 48 hours in advance. Pick-up transportation may have the logo of any of our Parks: Xcaret, Xel-Há, Xplor or Experiencias Xcaret. The transfer can be done on a luxury van or bus depending on the operation.

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If my hotel is not in the pick-up list, where else can you pick me up?

At the time of your online purchase, you must choose the closest hotel to where you are staying. If you buy with our Customer Service, the operator will inform you what the best option is.

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How long are the tours?

Transfer time depends on the location of the hotel. Tours last approximately 10 hours.

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DURING MY VISIT

What kind of clothes and footwear should I wear?

We recommend you fresh clothes, as shorts and t-shirt, hat or sun cap. Use comfortable shoes for walking. With Xichén Clásico Tour you will swim in a cenote, bring your swimming suit, water shoes, towel and a change of clothes.

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Who can I notify if I have special health or food requirements?

For special health or food requirements, you may notify Customer Service at customerservice@experienciasxcaret.com.mx or call:

Toll free within Mexico:
  • Cancun: 998-883-3143
  • Playa del Carmen: 984-206-0038
  • USA/Canada: 1-855-326-2696
  • Brazil: 0-800-892-3371
  • Argentina: 0800-122-0384
  • Venezuela: 0-800-162-7384
  • Colombia: 01-800-952-0705
  • Spain: 900-965-224

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What is the minimum age to participate in the tours?

The minimum age recommended for the tours is five years old. Children ages 5 to 11 pay 50% of adult admission ticket, children under 4 have free admission. However, it is not advisable to take children that young to the tours.

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Can I eat at archaeological site?

Yes, you can eat at the archaeological site, there are places that serve food at the entrance. If you wish, you can use the free time at the end to eat.

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Can I take the shuttle from Merida?

No, unfortunately we don´t have transportation from Merida, and participants of the tour are not allowed to take one during our visit to Chichén Itzá.

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Can I swim with dolphins at Chichén Itzá?

No, there aren’t dolphins at Chichén Itzá. But you can enjoy this experience in our parks of Xel-Há or Xcaret for an additional fee.

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Why book with us?

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